OUR COMMITMENT AND GUARANTEE TO OUR SERVICE CUSTOMERS
- We promise 100% Customer satisfaction, nothing less.
- Professional servicing with savings of over 50% compared to some main dealer prices.
- Honest, accurate advice, which is in your best interest at all times and definitely no nasty surprises when you come to collect your vehicle.
- Personal service with the highest levels of mechanical excellence and attention to detail.
- Use of a Courtesy car (subject to availability)
- Free local drop off and collection service.
- Free courtesy service wash.
- We will only use quality parts or those originally fitted by the manufacturer of your vehicle.
- In the unlikely event of a replacement part failing due to incorrect fitting or the part itself being faulty within 12 months or 12,000 miles from the invoice date we will replace it for you completely free of charge.
Our commitment and guarantee brings our regular customers back again and again, making them a substantial part of our business and we believe that once you have experienced the Carriage Company’s service department that you too will become a customer for life!
As members of the Bosch Car Service network we also work to an Office of Fair Trading approved consumer Code of Practice, further guaranteeing you the best possible service and customer care.
More information on the Bosch Car Service Code of Practice can be found here www.boschcarservice.co.uk
Should You Ever Have a Problem With Our Service, Then Here’s How You Call Me
Lets face it automotive service on today’s high technology cars is no easy matter, things can and do go wrong even with new cars.
While we cannot prevent every problem, we can help with anything and I mean anything that involves our service.
We strive to do each and every job right, but unfortunately this is not a perfect world so if and when something happens that you are not entirely happy about, we need to know about it, so give us a call and the chance to make things RIGHT.
My staff are empowered to ‘do the right thing’ and we practise that simply philosophy with everyone involved with our company from suppliers, to staff and ultimately with you our customers. ‘Prepare to be Impressed’ is the key statement we strive to uphold at every opportunity.
When a problem does crop up my answer is always the same ‘Do the right thing’ not the ‘Cheap thing’ not the ‘easy thing’ we don’t let it ‘drag’ we fix there and then or as quickly as possible. We do this not because we ‘have to’, we do it because we ‘want to’.
You should be happy if not delighted with our workmanship and should you ever be less than impressed with us, then here is how you contact me directly.
Tel. 01245 475100
Fax. 01245 477959
Email. service@thecarriageco.com
Chelmsford Carriage Company ‘Prepare to be Impressed’
Neil Durant
Managing Director
www.thecarriageco.com
