Accident Repair Estimates
Under the terms of your insurance policy, only one repair estimate is required for a vehicle accident claim.
Most insurers will ask you to obtain more than one estimate, but this is NOT necessary.
The insurance companies are interested in costs first and the quality of your repairs last. That may mean trying to make you use a budget repairer that uses non-genuine parts and may affect your warranty.
Here at the Chelmsford Carriage Company we only fit genuine parts and all our staff are trained to the highest possible level ensuring that your vehicle will be returned to you in perfect pre accident condition.
We will negotiate the best possible repair method with the engineer from your insurance company, so cost and quality are not compromised.
Insurance Excess
We offer our customers, refunds of up to 100% of your Insurance Excess.
You may find that when you took your insurance policy it included an 'excess' amount. This excess is deducted from the final invoice sent into your insurance company and you will be liable to pay this excess amount upon collection of your vehicle following repairs. You may well be able to claim this excess amount from the party responsible.
Collection Note
Insurers ask for a collection note to be signed after completion of the repairs. This document, provided by us or your insurer for you to sign, is then passed to the insurer in order that the repair account can be processed. Signing a collection note in no way affects your statutory rights.
Unique Guarantee on Vehicle Repairs
In addition to maintaining the vehicle warranty (where appropriate) we offer a unique lifetime guarantee on the vehicle repair, or we will honour your manufacturers warranty on all panels related to the repairs.
V.A.T.
If you or the owner of the vehicle are registered for V.A.T. purposes and the vehicle is used for business purposes, the V.A.T. content of the repair bill must be paid by you, not the insurer, usually upon collection of your repaired vehicle.
If you are not registered for V.A.T. or if the vehicle is not used for business, your motor insurer will accept responsibility for the full account less any contributions such as the excess.
"Prepare to be Impressed"
