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WELCOME TO THE CHELMSFORD CARRIAGE COMPANY SERVICE DEPARTMENT
SETTING THE SERVICE STANDARDS
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| Andrew McLean - Service Manager with 15 years of Motor Trade experience. |
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The car you bought from the Chelmsford Carriage Company was prepared to the highest of standards. It therefore deserves to be serviced and maintained with those same levels of mechanical excellence and attention to detail in mind.
MAIN DEALER SERVICE - WITHOUT THE COSTS
Our customers enjoy savings of up to 33% compared to main dealer prices.
Not only do we provide top quality repair and maintenance for your vehicle using the latest diagnostic equipment but we also do it at a price that’s realistic, affordable and one that main dealers simply cannot compete with.
In fact our customers are telling us that our labour rate (over 50% less than some main dealers) and parts prices are extremely competitive for the prestige and sports cars we work on.
Just because you own a prestige car, German car or a sports car it does not mean you want to pay astronomical prices for servicing or repairs. We recognise this and have built a reputation as a German car and prestige car specialist, so you can be rest assured that a Carriage Company service stamp in your service book has credibility and will be recognised when you come to sell your vehicle.
HONEST ACCURATE ADVICE - WITH NO NASTY SURPRISES
We are committed to providing unprecedented levels of high quality vehicle service. We do not want to see you just the once, we aim to make you and your car a friend for life.
To achieve this goal we work only to fixed price servicing menus and our prices include all labour parts and VAT.
Rather than dishonestly changing parts that are not fully worn out we will simply advise you when they will probably need replacing, based on the way you use your car. However should we identify any additional work that requires immediate attention then we will contact you first to inform you of our observations and to quote you on a price for carrying out the repair. No additional works will ever be carried out to your car without your prior authorisation and any parts that need replacing will be of the same quality as those that were originally fitted on your car. Therefore when you come and collect your vehicle you will know exactly where you stand. No Nasty Surprises.
THE PERSONAL SIDE OF OUR SERVICING DEPARTMENT
What makes us different from other dealers is that we still treat our customers with respect and courtesy. We will not only get to know your name, your face but also your needs. Your vehicle will become as valued to us as it is to you. So don’t just be a number at your current dealer, switch to the Carriage Company’s brand of respect, courtesy, honesty and personalised service which we believe is second to none in the industry.
NEW CAR OWNERS
Block exemption means that your manufactures warranty will not be made invalid if you bring your car to the Chelmsford Carriage Company for servicing.
Thanks to the recent changes to European Union (Block Exemption) legislation you no longer have to miss out on the Carriage Company brand of service for fear of invalidating your vehicle warranty. We can now perform your required or necessary maintenance services whilst your car is still under its factory warranty. We will stamp your service book and use only factory approved parts and lubricants. Should a defect be discovered that falls under your new car warranty we will inform you of this, note the problem on our service invoice, we will even call, explain the problem and book an appointment with the new car dealer on your behalf.
You are no longer required to take your car back to an authorised main dealer for this type of service.
OUR COMMITMENT AND GUARANTEE TO OUR SERVICE CUSTOMERS
- 100% Customer satisfaction, nothing less.
- Professional servicing with savings of up to 33% of main dealer prices.
- Honest, accurate advice, which is in your best interest at all times and definitely no nasty surprises when you collect your vehicle.
- Personal service with the highest levels of mechanical excellence and attention to detail
- Use of a Courtesy car (subject to availability)
- Free local drop off and collection service.
- We will only use quality parts or those originally fitted by the manufacturer of your vehicle.
- In the unlikely event of a replacement part failing due to incorrect fitting or the part itself being faulty within 12 months or 12,000 miles from the invoice date we will replace it for you completely free of charge.
Our commitment and guarantee brings our regular customers back again and again, making them a substantial part of our business and we believe that once you have experienced the Carriage Company’s service department that you too will become a customer for life!
SHOULD YOU EVER HAVE A PROBLEM WITH OUR SERVICE, CALL ME!
 Lets face it automotive service on today’s high technology cars is no easy matter, things can and do go wrong even with new cars.
While we cannot prevent every problem, we can help with anything and I mean anything that involves our service.
We strive to do each and every job right, but unfortunately this is not a perfect world so if and when something happens that you are not entirely happy about, we need to know about it, so give us a call and the chance to make things RIGHT.
My staff are empowered to ‘do the right thing’ and we practise that simply philosophy with everyone involved with our company from suppliers, to staff and ultimately with you our customers. ‘Prepare to be Impressed’ is the key statement we strive to uphold at every opportunity.
When a problem does crop up my answer is always the same ‘Do the right thing’ not the ‘Cheap thing’ not the ‘easy thing’ we don’t let it ‘drag’ we fix there and then or as quickly as possible. We do this not because we ‘have to’, we do it because we ‘want to’.
You should be happy if not delighted with our work and should you ever be less than impressed with us, here is how to contact me directly.
Tel. 01245 475100
Mobile. 07980294613
Fax. 01245 477959
Email. Neil@thecarriageco.com
Chelmsford Carriage Company ‘Prepare to be Impressed’
Neil Durant
Director |